Frequently Asked Questions
Please read "Terms & Conditions" for full details of our service to you, payment & cancellation policies and general information.
- Where is the chalet?
- How do I book my holiday?
- How do I pay for my holiday?
- What's included in my holiday?
- What's not included in my holiday?
- When does my holiday start and finish?
- What if I want to arrive/depart outside specified times?
- How do I arrange a transfer?
- What if I arrive late?
- How do I arrange ski hire?
- How do I obtain a lift pass?
- Can you recommend a ski school?
- Do you offer childcare?
- Do you provide lunch?
- What happens on staff day off?
- Unlimited alcohol is included in the price of my holiday. What does this mean?
- Can I hire the whole chalet?
- Can I have a room to myself?
- Are young babies allowed in the chalet?
- Can you provide a cot and other baby equipment?
- Can I arrange/depart on days other than Saturday?
Where is the chalet?
Chalet Orgueil is located in Essert Romand - a 5 minute drive from the centre of Morzine and its lifts, and 10 from the Ardent lift and its links to Avoriaz. Essert Romand is a typical Savoyarde village with chocolate box chalets and stunning mountain views. It is perfect for groups of adults and families who seek a truly magical and peaceful environment for their holiday. Our local family-run bar and restaurant is a stone's throw away from the chalet, for those who wish to enjoy a change of scenery and a pre-dinner aperitif in a truly French environment. An hourly bus service to Morzine runs through the village.
How do I book my holiday?
In the first instance, please contact us by email to check availability. Then complete and email to us the on-line booking form.
Please specify any special requirements at time of booking. We reserve the right to cancel any booking if we feel unable to meet specific dietary or other requirements, or have not been informed of them at time of booking, and are informed at a later date.
How do I pay for my holiday?
A non-refundable deposit of £150 is required within 7 days to secure your booking. Payment is made by bank transfer. On receipt of your booking form we will provide you with our bank account details.
We ask that one person, the designated Party Leader is responsible for all payments.
The full balance is required 8 weeks before the start date of your holiday. We will contact you in advance to advise that the balance is due, but we reserve the right to sell the holiday to another party should the full balance not be received by the specified date. For full details on bookings, payments and cancellations, please see terms & conditions.
What's included in my holiday?
- 7 nights accommodation from 4.00pm on arrival day - 9.30am on departure day
- Continental or cooked breakfast on 7 days
- Afternoon Tea on 7 days
- 4 course dinner on six nights
- 2 course children's tea on six nights
- Transport to and from the lifts every day
- Ski hosting - one or two sessions. This service is not suitable for beginners.
What's not included in my holiday?
- *Transfers to and from the airport
- Ski Hire
- *Lift passes
- Childcare
- *Accommodation/meals outside the specified meals or the specified holiday times
- *Lunch
- Insurance
*can be arranged through us for an additional cost. We can advise on ski hire, ski lessons and childcare, although bookings and payment for any service not included in the price of your holiday should be arranged directly with the service provider.
When does my holiday start and finish?
Guests are welcome to enter the chalet as from 4pm on arrival day. Please book your flights with this in mind. The chalet will not be ready for occupancy before this time, although luggage can be left in the games room on the ground floor until the chalet changeover is completed.
On departure day we ask that guests leave the chalet by 9.30am so that changeover for incoming guests may commence. Again, luggage can be left in the games room for collection later.
What if I want to arrive/depart outside specified times?
Boutique Ski cannot offer a "rolling" hotel service, and changeover for incoming guests must start at 9.30am on day of departure. If you wish to arrive/depart outside the specified times and extend your holiday, a "day service" charge of euros 10 per person (payable in cash in resort) will apply.
For this amount we are able to offer you the the additional services of transport to and from the ski lifts, facilities of the shower room and afternoon tea after the specified departure time.
You will be asked at the time of booking whether you would like this additional service.
How do I arrange a transfer?
For an additional charge, we are able to book a transfer to and from Geneva Airport. The cost per person is euros 70 return. A private transfer (a bus for the sole use of your group) can be arranged for groups of 8 or less, and costs euros 400 return. If you wish us to arrange a transfer, please send us full flight details, a mobile phone number on which the transfer company may contact you, and specify if you need any children's car seats for your group.
What if I arrive late?
If your scheduled arrival is considerably later than the normal dinner time of 7.30pm, we offer guests a snack supper on arrival. If you are delayed, every attempt will be made to serve dinner as normal.
How do I arrange ski hire?
Skis, boots, boards and helmets can be hired through our appointed, suggested, mobile ski hire company, Doorstep Skis who will visit the chalet at your convenience to fit you out with equipment. Please book online. Payment should be made direct to the Doorstep Skis representative on fitting. Credit cards are accepted.
How do I obtain a lift pass?
Tariffs can be seen on www.morzine.com, the official Morzine website. We are able to take you to an appropriate ticket office to buy lift passes, or in some cases they can be ordered on line./p>
Can you recommend a ski school?
Many guests have enjoyed lessons with Easy2Ride who offer a range of classes and private lessons for all abilities. Importantly, the class sizes are small and instructors are all English or English speaking. We ask that guests liaise directly with Easy2Ride to ensure the ideal lessons are booked. For children, an awards ceremony at the end of their week's lessons is a memorable way to finish their holiday. Please note that peak weeks get booked up very quickly so please book well in advance of your holiday to avoid disappointment.
The Edge Snowports, a small English school offers private or small group lessons.
Also highly popular is BASS, which guarantees English speaking instructors and small lesson sizes, and Freedom2Ski a small but highly recommended ski school.
The above-mentioned service providers are suggestions only.
Do you offer childcare?
We are not qualified or legally permitted to offer childcare of any description, and parents must take full responsibility for their children at all times in the chalet, including meal times.
Cheeky Monkeys can offer in house nannying/childcare/babysitting for your children. Please contact them directly to discuss your requirements.
For children of 3 and over (must be potty trained) the ESF crèche, The Piou Piou Club can offer morning and/or afternoon childcare. Please refer to www.esf-morzine.com for full details. During peak weeks, full week's bookings are normally only taken.
BASS offer private ski lessons for younger children, who must be accompanied by a parent or nanny.
Please note that all childcare services get booked up very quickly, especially during peak weeks,so please book early to avoid disappointment.
The above-mentioned service providers are suggestions only.
Do you provide lunch?
Lunch is not included in the price of your holiday. Pack lunches can be provided for an additional charge, but not available on first day of holiday, staff day off or departure day.
Unfortunately, guests are not permitted to use cooking facilities to prepare food.
What happens on staff Day Off?
Once a week your chalet staff enjoy a well deserved day off. Breakfast will be laid out for you as normal, but guests are asked to clear the table. Afternoon tea is provided as normal, but guests are not catered for in the evening. We will be happy to make suggestions for restaurants and book a table on your behalf.
Can I hire the whole chalet?
Yes - please enquire. This option will be assured only if the full balance payment is received. If the number in your party decreases the full balance will still be due.
Sole occupancy only applies if the full balance for this option is received. Should the number in the group decrease and full payment, when due, has not been received to secure sole occupancy, Boutique Ski reserves the right to market available places for that week. Guests already booked into the chalet may incur an extra charge for sole occupancy of the rooms if the make up of their group so requires.
Can I have a room to myself?
Prices per person are based on 2 or 3 sharing a room. A single occupancy surcharge of £200 applies should a guest wish to have a room of their own.
Are young babies allowed in the chalet?
Babies younger than 1 year old are not permitted to stay in the chalet unless sole occupancy by the group is secured. We reserve the right to turn down a booking if the number of young children is more than four.
Can you provide a cot and other baby equipment?
Yes, the chalet has one travel cot and a limited supply of baby bedding. Other equipment can be hired by us. A charge of £150 is made for infants under the age of 2 years. Baby food, nappies and other baby supplies are not included. To reduce parents' luggage, we are able to shop for baby supplies if you supply us with a list. Payment should be made in resort in euros.
Can we arrive/depart on days other than Saturday?
Short breaks may be possible, mainly in January. The standard rate for short stays is £110 per person per day. Short breaks prevent full week's bookings to be taken, and usually must either start or finish on a Saturday.